Home loan services Brisbane : Commercial Loans Brisbane, Brisbane Finance Specialists, Financial Solutions Brisbane, Brisbane Lenders, Brisbane, Australia.

ABOUT Home loan services Brisbane - PRIVACY POLICY

Privacy

Home loan services Brisbane will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information. In this document we explain all the steps we take to keep your information private.

What information does Home loan services Brisbane collect?

Home loan services Brisbane helps you find the loan that's right for you. While we're doing this, we avoid collecting information that could identify you, until it is needed to complete the matching process. Here's what we collect:

To complete the Home loan services Brisbane process and get matched to a loan, you will need to provide personal information which we call applicant details. You'll need to give us your name, address, phone number, email address and financial details. Once we have this information, we immediately commence the loan matching process.

How do we keep your information safe?

Home loan services Brisbane keeps your personal information safe both while it is being sent to us and after it arrives.

When you fill in your applicant details on our site, we encrypt them using the industry-standard technique called Secure Sockets Layer, or SSL. Encryption means that the information that you send is scrambled in such a way that only Home loan services Brisbane's server can read it. Thus, even if your data gets intercepted as it travels across the internet, it will appear as indecipherable gibberish. In the secure area of our site, you'll see a closed lock (or an unbroken key on Netscape Browsers) in the bottom of your browser window.

Once your information reaches us, it is physically stored on a computer at a purpose-designed secure facility. Electronic access to this information is controlled by a security regime that includes encrypted passwords, firewalls and expert monitoring. Home loan services Brisbane staff have access to this information only on a need-to-know basis.

We minimise the use of printed material which contains your applicant details. We store such information securely and destroy it thoroughly when it is no longer needed.

Most importantly of all, we make sure that Home loan services Brisbane staff and contractors understand their responsibility to protect all of your personal data from misuse, loss, corruption or disclosure. We hire and contract people who respect our users rights, then train them on the steps they must take to protect users' personal information. After that, we get them to tell us when they see anything that might jeopardise your personal information.

Can you see, change or remove your data?

Yes.

You may change your applicant details via the web while you are on the site, or in conversation with our loan consultants afterwards (we telephone everyone who is matched to a Home loan services Brisbane loan). You may also update it at any time before your loan settles, by calling Home loan services Brisbane's offices. We are here to ensure that our information about you is accurate.

We can also provide you with a copy of your applicant details at any time, on request, as soon as we confirm your identity.

We can also "de-identify" your applicant details on request if you have not yet requested us to begin the loan approval process with a nominated lender. Once your details are "de-identified", we will be unable to tell that an application was made by you. Plese note that:

- We may need to confirm your identity before de-identifying you.

- We need to retain information for Home loan services Brisbane users who have requested us to begin the loan approval process with a nominated lender.

You can contact us at any time to talk about your data.

How does Home loan services Brisbane use information gathered on its site?

The applicant details gathered on Home loan services Brisbane's website are used to match your needs with loan products in our network database, to inform our telephone consultants and home loan managers, to allow financial institutions to verify eligibility for a loan and to make our process easier and better to use.

We have ensured that lenders in our network have their own strong privacy policies in place. We will release your applicant details to a Home loan services Brisbane home loan manager and to a lender or lenders in our network only if you give us your verbal permission to do so. We will ring you to obtain this permission. With this necessary exception, we will not release applicant details to any third parties.

The usage details gathered on Home loan services Brisbane's website are used to make our site and the process easier to use. For instance if we see many users coming to our site many times before applying for a loan, we might work to make it easier for users to apply right away. We will not release any applicant details to any third parties.

Home loan services Brisbane may also share aggregate data with financial institutions in the Home loan services Brisbane network, or use it internally to improve the quality of the service we offer. For instance, we might tell a lender that half of our users rated their service as "excellent". Aggregate data excludes information that can be identified by individuals.

As required by law, we will also release information if the law or the interests of law enforcement require it.

Privacy and the Law

Information gathered in Home loan services Brisbane home loan applications is handled in accordance with the Privacy Act 1988 (Commonwealth), including the credit provision in Part 111A and the National Privacy Principles issued by the Australian Privacy Commissioner in September 2001.

Who should you contact about privacy issues?

If after reading this document you still have queries or concerns about the privacy of the information we hold, or if you want it changed, de-identified, deleted or provided to you, just contact us by email, phone, fax or letter.